The Inclusive Customer Service: It’s Everyone’s Business, booklet is here to help customer service workers feel more confident and ready to assist customers with disabilities.
Customer service is key for many businesses in Australia. When you provide great service, you build loyal customers, increase satisfaction, and help your business grow.
Customers with disabilities are just like any other customers—they have spending power and are an important part of your customer base.
To make sure your business thrives, it’s important to develop the skills and confidence to welcome customers with disabilities and offer them excellent service.
At Blue Sky Community Services, we focus on building strengths to create positive outcomes. This approach guides everything we do, from how we run our organisation to how we support our staff and engage with the community.
Over 4.4 million people in Australia have a disability, and about one in six people are either living with a disability or have a close connection to someone who does. People with disabilities, and those around them, will avoid businesses that aren’t accessible or disability-friendly.
