March 2026

Meals on Wheels NSW Ltd. has developed a factsheet for CHSP providers to determine their compliance with the Child Safety Statement. The Child Safety Statement is now required for all Australian Government grantees and is due on 31 March for the previous 12 month period.

This factsheet is relevant to CHSP providers with a Grant Agreement or Deed of Variation which includes: Clause G8A - interaction with children is unplanned or unexpected (incidental).

References are relevant to CHSP providers anywhere in Australia.

You can read the document here: CHSP Providers and Child Safe Compliance (2026)

Delivering culturally safe care for diverse communities 

This session is focused on strengthening inclusive and culturally-safe care practices for diverse communities, including First Nations peoples, culturally and linguistically diverse (CALD) groups, and people living in rural and remote areas. This hour-long workshop supports service providers to deepen their understanding of quality standards and improve the delivery of person-centred supports.  

Date: Thursday, 5th March 2026 

Time: 11am 

Register here on the Putting Quality into Practice event webpage.

Cultural Diversity in Tomorrow’s Aged Care is a 90-minute online webinar for aged care professionals that explores how the sector can prepare for demographic and technological shifts while strengthening inclusion and culturally responsive practice, with practical insights on planning for diverse consumer needs, workforce engagement, and the role of tools like AI to support future-focused care delivery - helping attendees better understand and act on cultural diversity as part of quality aged care.

Date: Wednesday, 11th March 2026 

Time: 11.00am - 12.30pm

Register here on the Cultural Diversity in Tomorrow's Aged Care event webpage 

Explore how agile thinking and behaviour support effective decision making

This session introduces the concept of Learning Agility and its importance in an aged care environment characterised by ongoing reform, increasing complexity, and heightened consumer expectations. Participants explore how agile thinking and behaviour support effective decision making, adaptability, and leadership capability across frontline and management roles.

Session Focus

• What Learning Agility is and why it matters in a high-change sector
• Key dimensions of agility and their relevance to aged care practice
• Current sector challenges that require agile responses
• Applying agile thinking to typical workplace scenarios (case studies)
• Strategies individuals can use to strengthen their own learning agility
• Reflection and action planning to embed agile behaviours on the job

Date: Wednesday, 18th March 2026
Time: 1pm - pm
Location: Online - For more information and to register visit the Learning Agility in Aged Care registration page.

Imagine unlocking new possibilities for your organisation through collaboration and strategic partnerships. On Tuesday, March 24th at 10am join Central Coast Sector Support and Development for 'Strategic Conversations in CHSP Services – where to start', a focused case study exploring the practical steps to becoming merger ready.

Discover how to open your organisation to collaboration, navigate the complexities of mergers, and position yourself for sustainable growth. This is your chance to gain actionable insights that can transform your approach and prepare you for the future.

Spaces are limited - don’t miss this opportunity to start the conversation that could reshape your organisation’s path.

Date: Tuesday, 24th March 2026

Time: 10am - 11.30am

Register here on the Strategic Conversations in CHSP Services - where to start - Eventbrite webpage.

Date: Wednesday 25th March 2026

Time: 12.00pm - 1.00pm AEST

Registration: Age Friendly Futures Live: AI in Practice Expert Q&A

⚠️ Update: This webinar was initially scheduled for 10 March. However, one of our panellists has been caught up in the travel disruptions in the Middle East. Rather than go ahead without the full panel, we've moved the session to Wednesday 25 March.

If you've already registered, your spot is secured and you'll receive the joining link the day before the new date.

Compliance anxiety is keeping aged care providers stuck. This Q&A will get you unstuck.

Providers are asking the questions: Can we use ChatGPT for documentation, and how? What happens if staff upload resident data? How do we actually implement AI without triggering an investigation?

This webinar answers them directly. You'll hear from the expert who understands the regulatory landscape, the CEO who's already implementing AI in aged care operations, and the developers who build these systems. No hype, and no fear-mongering either—just straight answers to the questions stopping you from moving forward.

What you'll walk away with:

• Clear guidance on what can be done with AI in your operations (and how)
• Real examples of implementation from an aged care provider using it now
• Technical insight into how these tools work and where the actual risks are
• Regulatory context so you understand what compliance actually requires

Who should attend:

Board members, CEOs, managers of aged care providers, and anyone making decisions about AI adoption who needs practical answers instead of speculation.

Format:

60-minute live Q&A. Bring your questions - we'll answer them.

Hosted by Diana Farrow, Paul Sadler and Roland Naufal, this session explores how Support at Home has introduced flexibility as well as risk. Across the country and in QANDA we keep hearing the same question: What do we do when the guidance doesn’t give an answer?

This session is about building defensible judgement in the grey.

What this briefing covers

• The shift in expectations: from rule-following to defensible judgement
• Separating personal expense, SaH support and other system’s responsibility
• Handling common grey-zone scenarios
• Ensuring care plans, service agreements and claims tell the same story

Who should attend

• Care Managers, Coordinators and Team Leaders
• Finance, billing and claims teams
• Operations, governance and compliance leads
• Executives overseeing service delivery and risk

Date: 25th March 2026

Time: 11.00am - 12.00pm

Registration: Free Briefing: Support at Home what's in, what's out

Hosted by Blue Sky Community Services, this training is for Aged Care CHSP sector workers, or anyone else who is interested in a leadership role, or would like to in the future, and wants to become a more effective, compassionate leader. Leading for the long term equips leaders with the clarity, confidence, and practical tools needed to build teams that thrive, not just today, but well into the future. 

Sustainable leadership is no longer a 'nice to have'; it is the foundation of strong teams, healthy culture, and meaningful outcomes. Leadership That Lasts is a practical, evidence‑informed workshop designed to help leaders understand the science of effective leadership and translate it into everyday action. 

This workshop cuts through the noise by demystifying leadership theory and turning it into simple, repeatable behaviours that build trust, strengthen culture, and improve performance across the organisation. 

The workshop will be facilitated by Dane Jacka; Dane has a passion to support leaders and organisations to thrive in this frantic world. He has unique experience as an organisational consultant and advisor, coupled with decades of practice in mindfulness and meditation. These skills are innovatively combined to deliver services that transform leaders and organisations from the inside out. Dane has an MBA and additional qualifications in management and project management. He is certified to teach meditation through UC Berkeley and is a board member of the International Mindfulness Teachers Association. 

Date: Wednesday, 15th April 2026

Time: 10.30am - 11.30am

Register here: Leadership that Lasts (online training)

The second session of the National CHSP Aboriginal and Torres Strait Islander Cultural Safety Community of Practice was held late last month. This was an important conversation exploring the tension between choice and risk, supporting self-determination for older people, and how we keep showing up in the operational and daily tasks of supporting cultural safety in our services when there is also bigger system change that needs to happen. 
 
Thank you to presenters Andrea Kelly (Interim First Nations Aged Care Commissioner), Gary Rake (Deputy Commissioner Regulatory Operations, Aged Care Quality and Safety Commission) and our facilitators Meredith Elton and Uncle Garry Kafoa. 

To register for the third session visit the 3rd National CHSP Aboriginal and Torres Strait Islander Cultural Safety Community of Practice registration webpage.

Date: Wednesday, 29^th April 2026 

Time: 12pm - 1.30pm 

NATSIAACC welcomes all organisations to take up one of their memberships. Are you an Aboriginal or Torres Strait Islander-led organisation delivering ageing or aged care services, or considering doing so? 

Are you a non-Indigenous aged care provider or organisation who delivers ageing or aged care services to Elders? 

If yes, NATSIAACC exists for you. 

You can be part of a collective voice to Government and decision makers. You can access information and analysis about systems and changes. You can collaborate with other NATSIAACC members, and the Elders Council (once established). 

 This will all ultimately help Elders to access care and support that is culturally safe, trauma aware and healing informed and recognises the importance of their personal connections to community and Country. 

For more information visit the NATSIAACC website.